DO YOU OFFER 24/7 TECHNICAL SUPPORT?
WHAT DO YOU NEED IN ORDER TO SET UP SUPPORT ON MY SITE?
WHAT DOES myWPguys DO IF MY SITE HAS BEEN HACKED?
- myWPguys continuously monitors customer sites using ongoing security scans. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.
- Yes! Just get started with any of our Support Plan and we’ll have your site cleaned up within 24 hours.
WHAT ARE THE BEST WAYS TO CONTACT YOU FOR SUPPORT?
CAN myWPguys HELP ME SET UP AN SSL CERTIFICATE?
HOW CAN I UPGRADE MY SUPPORT PLAN?
CAN I PURCHASE MULTIPLE SUPPORT PLANS?
I NEED A FULL WEBSITE DESIGN, DOES myWPguys DO THIS?
- Website project, finding the right team to join you on your journey isn’t always easy, but certainly necessary. myWPguys takes pride in designing and developing WordPress websites for businesses and organizations large and small.
- We don’t just want to be your website vendor. We want to be your partner. We are the team that’s here to take your online vision to market. We would love to hear about your idea, new project, or existing project. Get in touchwith us today to get started!
HOW DOES YOUR TECHNICAL SUPPORT WORK?
- We use support tickets in lieu of phone calls. We strive to make sure all communication is documented and extremely clear, we’ve found that this makes it easier for our entire team to know what’s going on with your site.
- Support tickets can be submitted through your customer dashboard on our website using your customer account. This is the easiest way to authenticate your support ticket. You can also email at any time from the email address associated with your myWPguys account.
IF AN UPDATE BREAKS MY SITE, DOES IT COST EXTRA TO FIX IT?
- The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue.
- The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or particularly time-consuming issues may be billable. myWPguys will notify you before charging anything to your account.
DOES myWPguys PROVIDE SEO ASSISTANCE?
HOW DO I DOWNGRADE OR CANCEL MY SUPPORT PLAN?
HOW DOES THE ON-BOARDING PROCESS WORK FOR NEW PLANS?
- Once you sign up for the plan that makes the most sense for your website, you’ll receive a welcome email with details about how to securely send us your login credentials for both WP admin and FTP. Once we have received this information, we’ll have your plan fully implemented in 24-48 hours.
- Fully-implemented means that one of our support engineers has logged into the site, connected it to our remote maintenance system, performed a manual test of the remote backup process, and manually perform any outstanding core/plugin updates.